Are trade amounts entered in USD?
Yes. Both commands use USD value:
/buy <token-address> 1000
/sell <token-address> 1000
The first buys $1,000 worth of tokens. The second sells $1,000 worth of tokens.
Purchases spend ETH, and sales return ETH. Final execution and fees can affect the amounts spent or received.
Why can’t I buy or sell a token?
Possible reasons include:
- No compatible trading route
- Insufficient liquidity
- Insufficient balance or ETH for network fees
- Token transfer restrictions
- Temporary quote or network issues
Why did my trade fail?
Check the error message and available transaction link.
An expired quote, price movement beyond your tolerance, insufficient funds, or token restrictions can prevent execution. Follow the bot’s retry instructions after checking the original transaction’s status.
My trade is pending. Should I send it again?
Check Activity History and the explorer link first. A pending transaction may still complete.
Sending another command can create a separate trade request.
Why is my received amount different from the estimate?
Price movement, pool liquidity, price impact, fees, and token taxes can affect execution. Use the settled receipt to review the final result.
Why hasn’t my bridge arrived?
A bridge has source-chain and destination-chain stages. Source confirmation does not mean the destination transfer is complete.
Check the progress message and available explorer links. Contact support with the transaction details if the transfer remains unresolved.
Why does my portfolio show - or old data?
A - means a reliable value is unavailable. During a provider outage, Zappin may show a previously saved snapshot.
Use Refresh to request updated data.
Why does my PnL differ from another app?
Apps may use different prices, fee treatment, and trade histories. Transfers or trades outside Zappin can also affect cost-basis information.
What is the platform fee?
Zappin charges a 1% platform fee on trades.
The current campaign offers 90% cashback on eligible platform fees. Network fees and other transaction costs are separate.
Is 90% cashback permanent?
No. Cashback rates and availability depend on the active campaign and may change with future promotions and community reward programs.
Why haven’t my points or cashback appeared?
Rewards require eligible, successfully settled activity and may take additional time to process.
If they remain missing, contact support with the transaction hash.
Why can’t I claim cashback?
Check that your available balance meets the $10 minimum and that no existing claim has reserved the funds. Claim processing may also be temporarily unavailable.
Can a completed transfer be reversed?
Confirmed blockchain transfers are generally irreversible. Always verify the network, address, and amount before confirming.